FAQ

1. What materials are used in your products?

Our products are crafted from high-quality, sustainable materials. For example, our macrame wall hangings are made from 100% cotton and are hand-woven to ensure durability and beauty.

2. Where do you ship?

Currently, we ship anywhere within the USA. We’re working on expanding our shipping options internationally in the near future!

3. How long does shipping take?

Orders are typically processed within 1-3 business days. Standard shipping within the USA generally takes 3-7 business days. You’ll receive a tracking number as soon as your order ships.

4. Do you offer expedited shipping?

Yes, we offer expedited shipping at checkout for an additional fee. Expedited orders usually arrive within 2-3 business days after processing.

5. What is your return policy?

If you’re not fully satisfied with your purchase, you may return it within 30 days for a full refund. Items must be in their original, unused condition. Please contact our customer service team at info@musugroup.com to initiate a return.

6. Are your products eco-friendly?

Yes! We focus on eco-friendly materials and packaging. Our wall hangings, for instance, are made from sustainable cotton, and we use recyclable packaging wherever possible.

7. How do I care for my macrame wall hanging?

For best results, gently dust the wall hanging regularly. If deeper cleaning is needed, spot-clean with a damp cloth and mild detergent, but avoid machine washing.

8. Can I cancel or modify my order?

Yes, if your order hasn’t shipped yet, we can help with cancellations or modifications. Please contact us at info@musugroup.com or call 706-239-1555 as soon as possible after placing your order.

9. Do you offer gift wrapping?

Yes, we offer gift wrapping at checkout for an additional fee, making it easy to send our decor items as gifts!

10. How can I contact customer service?

You can reach us by email at info@musugroup.com or call our support team at 706-239-1555. Our hours are 9 to 5, and we’ll be happy to assist you.